Service Agreement

1.1 License Grant: PesaBass grants you a limited, non-exclusive, non-transferable, revocable license to stream music and video content available on the platform for personal, non-commercial use.

1.2 Restrictions: You may not download, reproduce, redistribute, broadcast, or publicly perform content unless explicitly permitted (e.g., an offline copy obtained through the platform's paid-download feature or a subscriber benefit). A permitted download is a personal, non-transferable offline copy for the period stated at purchase — never a right to redistribute. All content is protected by copyright law.

1.3 Availability: Content availability may vary by region and may be added or removed at any time. We do not guarantee that specific content will remain available.

1.4 Quality: Streaming quality may vary based on your internet connection, device capabilities, and subscription tier. Premium subscribers receive higher quality audio and video when available.

2.1 Plan Options: PesaBass offers various subscription tiers with different features and pricing. Details are available on our Pricing page.

2.2 Billing: Subscriptions are billed in advance on a recurring basis (monthly or annually). You authorize PesaBass to charge your payment method at the beginning of each billing cycle.

2.3 Free Trials: Free trials convert to paid subscriptions unless cancelled before the trial period ends. Each user is eligible for one free trial only.

2.4 Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period. No prorated refunds are issued for partial periods.

2.5 Price Changes: We may change subscription prices with 30 days' advance notice. Continuing your subscription after a price change constitutes acceptance.

2.6 What a Subscription Unlocks: An active subscription removes pay-per-view charges on eligible content and unlocks the Premium Audio catalogue for the subscription period. It does not include paid features that are separate purchases (e.g. gifts, battle votes, episodes marked as separate purchases where stated, downloads, tickets, merchandise).

2.7 Buying While Already Subscribed: If you purchase a plan while another is active, the new plan is queued and automatically starts when your current plan expires — the two periods do not overlap and the queued plan's clock does not start early. A queued plan that has been paid for is refundable only under the same rules as any subscription charge.

2.8 Auto-Renewal & Failed Charges: Where auto-renew is enabled, we charge your saved payment authorization at the start of each cycle. If a renewal charge fails, your subscription simply lapses at the end of the paid period — we do not retroactively bill, and access ends until you renew manually.

3.1 Upload & Distribution: Artists who are approved can upload music and video content through the Artist Hub. You retain ownership of your content and grant PesaBass a license as described in the Terms of Service.

3.2 Monetization: Artists earn revenue through streams, tips, merchandise sales, sponsorships, and other platform features. Revenue shares and payment terms are detailed in the Royalty Agreement.

3.3 Artist Verification: Artists must complete a verification process. PesaBass reserves the right to approve or reject applications based on content quality, originality, and compliance with our guidelines.

3.4 Content Standards: All uploaded content must comply with our Community Guidelines and Acceptable Use Policy.

3.5 Exclusivity: PesaBass does not require exclusive distribution rights. Artists may distribute their content on other platforms simultaneously.

4.1 Event Management: Approved organizers can create events, book artists, and manage bookings through the Organizer Hub.

4.2 Escrow: Booking payments made through the platform are held in escrow until the event is completed or conditions for release are met.

4.3 Cancellation Policy: Cancellation terms for events are governed by the booking agreement between the organizer and the artist. PesaBass facilitates but does not guarantee refunds for cancelled events.

4.4 Liability: Organizers are solely responsible for the planning, execution, and safety of their events. PesaBass is a connecting platform and is not liable for event-related incidents.

5.1 PesaBass Wallet: The wallet is a digital ledger for platform transactions. It is not a bank account, e-wallet, or stored value facility regulated under banking laws.

5.2 Top-up: You may add funds to your wallet through supported payment methods. Top-ups are non-refundable except where required by law.

5.3 Payouts: Any user with a withdrawable earnings balance — artists, organizers, chama beneficiaries, and fans with social-feed or Share & Earn earnings — may request a withdrawal to their mobile money or bank account. Withdrawals are subject to identity verification (KYC), minimum thresholds, new-account holding periods, scheduled processing days, and the fees and tax withholding itemised on the withdrawal screen and in the Royalty Agreement. Money loaded as a top-up (spending value) is not withdrawable.

5.4 Inactivity: Wallets with no activity for 24 months may be subject to dormancy policies. We will notify you before applying any dormancy actions.

5.5 Fraud Prevention: We reserve the right to freeze wallets and block transactions if fraudulent activity is suspected.

6.1 Seller Responsibility: Artists/sellers are responsible for the accuracy of product listings, fulfillment, shipping, and customer service for merchandise orders.

6.2 Buyer Protection: Purchases made through the PesaBass Marketplace are subject to our Return & Refund Policy.

6.3 Platform Share: On each marketplace sale, PesaBass collects the purchase price and pays the seller their share, retaining a platform share as its own revenue. The current rate is disclosed on the Artist Hub dashboard and detailed in the Merchandise Agreement.

6.4 Prohibited Products: Counterfeit goods, illegal items, weapons, and age-restricted products without proper verification are prohibited.

7.1 Uptime: We strive for 99.9% platform availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

7.2 Modifications: We may modify, suspend, or discontinue any feature or service at any time with reasonable notice.

7.3 Support: Technical support is available through our Support Center. Premium subscribers receive priority support.